Refund Policy

Last updated: [DATE]

1. General rule

Evaluation fees are paid for access to a digital service. Once account credentials are issued, fees are non-refundable, except as set out below or where the law requires otherwise.

2. When we refund

• Duplicate or mistaken payment
• We cannot deliver the account you bought
• A technical fault on our side that we cannot fix and that stops you from trading
• [OPTIONAL: refund within X days if no trade has been placed]

3. When we do not refund

• Failing an evaluation or breaching a rule
• Change of mind after credentials are issued
• Account closure for breaking our Terms

4. How to request

Email [SUPPORT EMAIL] with your order number and reason. We aim to reply within [X] business days. Approved refunds go back to the original payment method, or in the same currency when that is not possible.

5. Resets and discounts

Reset and discount terms are shown at checkout. Promo codes cannot be applied after purchase.

6. Chargebacks

Please contact us before filing a chargeback. Chargebacks filed for services you received may lead to account closure.